Last Updated: January 30th 2025

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C. Carlin Plumbing, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), call us on the phone, or otherwise engage with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

 

1. Information We Collect

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1.1 Personal Information

• Contact Information: Such as your name, email address, phone number, mailing address, or similar details.

• Payment Information: If you make a purchase or pay for services, we may collect payment details (e.g., credit card information) to process transactions.

• Communications Data: Information you provide when you contact us (e.g., via email, phone, or forms on our Site).

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1.2 Non-Personal Information

• Usage Data: We may collect data about how you use the Site (e.g., pages viewed, time spent, IP address, browser type).

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Site. You can set your browser to refuse all or some browser cookies, but doing so might limit certain functionalities on our Site.

 

2. How We Use Your Information

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We use the information we collect for various purposes, including:

• To Provide Services: Booking appointments, processing payments, and fulfilling service requests.

• To Communicate with You: Sending confirmations, invoices, updates related to your services, and responding to inquiries.

• To Send Marketing Materials: Informing you of promotions, special offers, or new services (only with your consent, where required).

• To Improve Our Services: Monitoring usage trends and analyzing Site performance to enhance user experience.

• To Comply with Legal Obligations: Cooperating with law enforcement or regulatory authorities as required by applicable law.

 

3. Sharing of Your Information

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We do not sell, rent, or otherwise share your personal information with unrelated third parties for their own marketing purposes.

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We may share your personal information in the following contexts:

• Service Providers & Partners: We share data with trusted third parties (e.g., scheduling platforms, payment processors, marketing tools) who perform services on our behalf under strict confidentiality agreements.

• ServiceTitan Phone & Text Integration: We use ServiceTitan for call tracking, call recording, and SMS (text messaging) features. Your information (including phone number and text message content) may be processed by ServiceTitan solely to provide or facilitate these services. Per our policy and ServiceTitan’s requirements, text messaging opt-in data/consent are not shared with any third parties (including subsidiaries or affiliates).

• Legal & Regulatory Compliance: If required to do so by law or in response to valid requests by governmental authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

 

4. Text Messaging & Communications

 

C. Carlin Plumbing, Inc. collects consent for text messaging verbally from our customers. You may opt-in to receive SMS notifications either in person, at our physical location, or over the phone. When you are registered for the first time and asked to provide the phone number, our staff is trained to ask if you would like to opt into SMS-based billing notifications. They will be verbally informed that "Message and data rates may apply, "Message frequency may vary," and you can "text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent." You will also be informed that your phone number will not be shared with third parties for marketing or promotional purposes.

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5. Data Security

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We employ reasonable technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

6. Retention of Information

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We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, legal, accounting).

 

7. Children’s Privacy

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Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

 

8. Your Rights & Choices

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Depending on where you reside, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To make any requests or inquire about your rights, please contact us at the information provided below.

 

9. External Links

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Our Site may contain links to third-party websites or services that we do not operate. If you click on a third-party link, you will be directed to that third party’s site. We have no control over the content or privacy practices of these sites and are not responsible for their privacy policies.

 

10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. Your continued use of the Site or our services after any modifications indicates that you accept the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

 

11. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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C. Carlin Plumbing, Inc.
2420 E 38th Street
Erie, PA 16510
Phone: 814-825-2805
Email: privacy@ccarlinplumbing.com